Jul 26, 2005

I'd like to take this time to complain...

I had a very productive day of complaints today. Dave thinks I complain about bad service too much, but this is coming from a guy who recently waited 50 minutes to get his food at Carl's Jr. before he went back to the counter to complain. Yes, that's 5-0. I only complain when there's really a problem and I'm always polite. But I've been pretty cranky lately, so it was inevitable that my patience was at a low ebb today.

First, I went to Quiznos for lunch and they gave my sandwich to someone else and then tried to tell me they didn't. I got my lunch for free.

Next, I called the bank because the paycheck Dave deposited yesterday still wasn't showing up in my account. They explained that there's a 2-day hold for deposits from the ATM. I explained that the only reason he used the ATM was that they only had one teller working both the counter and the drivethru on payday for the biggest employer in town and there was a huge line. They credited my account.

On a roll, I called Dish network about the fact that our channel guide still hadn't come back 24 hours after we installed the new smartcard thingie. Presto, quick fix.

Inspired by my example, AshLee sent an email to the Nalgene water bottle folks complaining that her supposedly unbreakable water bottle broke. They immediately replied, asking for her mailing address so they could send her a new one. I'm so proud of her!

I've got a lot more things I'd like to complain about at the moment (did I mention I've been cranky lately?), but they are of a more personal nature and I don't think I'll get very far. Guess it's time to pet the cat and bake some cookies...

2 comments:

Deborah said...

Ah the healing balm of cookies! Seriously though, good for you. All these examples seem like perfectly appropriate situations in which to complain. If fact, I wouldn't even call it complaining, you were just informing them of better ways to do business.

Elle said...

LOL! I'm right there with you! I once had a Twix bar that, well, the cookie turned to dust when I ate it. I contacted the company and they sent me coupons for free ones. I've sent letters of complaint (and praise) to companies and had positive results. If you don't let businesses know, they have no idea of what's going on.